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Categories
FAQ home
What We Cover
Ski And Snow
General Policy
Pre Existing Conditions
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Already Overseas
I’m moving back to Australia - can I take out a policy for my trip home?
Is There An Age Limit To Obtain Already Overseas Policy?
Does Cover Start Immediately For Already Overseas Policies?
How Long Will The Already Overseas Policy Cover Me For?
Can I Get Cover For My Pre-Existing Condition On An Already Overseas Policy?
View All Already Overseas FAQs
Cancellation
View All Cancellation FAQs
Making A Claim
How Do I Make A Claim?
How do I escalate the outcome of the claim?
What Do I Do If I Don't Have Proof Of Purchase?
What Will You Accept As Proof Of Purchase?
What Are Supporting Documents?
View Making A Claim FAQs
Cruise
View Cruise FAQs
Emergency Assistance
Can I Choose My Doctor If I Become Unwell Overseas?
Is Medical Evacuation Covered?
I Am Sick Overseas And I Want To Return Home Early. What Do I Do?
Who Should Speak/Act On My Behalf If I Become Seriously Injured/Unwell Overseas?
Can I Choose Between Attending A Private Hospital And Public Hospital?
View All Emergency Assistance FAQs
Flights
View All Flights FAQs
Frequent Traveller
What’s The Difference Between A Frequent Traveller Policy & A Single Trip Policy?
Are There Any Age Restrictions On Frequent Traveller Policies?
Does my overseas Frequent Traveller Policy Cover Me Within Australia?
How does annual travel insurance work?
Frequent Traveller: do I have to tell 1Cover when I'm travelling?
View All Frequent Traveller FAQs
General
What If I need to extend my single trip policy?
What Happens If I Come Home Early?
Do I Have To Be A Citizen To Buy A Policy?
Who Can Purchase A Policy?
Can I Cancel My Policy And Get A Refund?
View All General Policy FAQs
Kids Family
View All Kids & Family FAQs
Luggage & Personal Items
Mobile Phone Cover - 1Cover Travel Insurance
How does depreciation on items work?
What Should I Do To Protect My Property Whilst Travelling?
How Do I Specify A High Value Item?
What If I leave belongings on the plane?
View All Luggage & Personal Items FAQs
Pre-Existing Medical
View All Pre-Existing Medical FAQs
Car Hire Excess
Can I Increase My Rental Vehicle Excess Limit?
Who Should Be Named On The Rental Car Agreement?
Does Comprehensive Insurance Mean I Don't Need Rental Vehicle Insurance?
If I Am Not At Fault Party In A Motor Vehicle Accident, who pays?
What Is Covered Under Rental Vehicle Excess?
View All Car Hire Excess FAQs
Ski Insurance
Can I Purchase A Frequent Traveller Policy With Winter Sports Pack?
Do You Cover For Backcountry Skiing?
Ski And Snow Travel Insurance
When Does The Double Excess Apply With The Winter Sports Pack?
Do Any Restrictions Apply to The Winter Sports Pack?
View All Ski Insurance FAQs
Travel Events
View All Travel Events FAQs
What Is Covered
How to make a claim
Are Stopovers outside my selected countries covered?
Alcohol and Travel Insurance Explained
Am I covered for cancellation, travel changes or costs incurred due to the Coronavirus (COVID-19)?
Will My Personal Items Be Covered In Hotel/Hostel rooms?
View What We Cover FAQs
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